Welcome to cikpuangojes.com. Access to and use of this website, as well as the products and services available through it (collectively, the “Services”), are subject to the following terms, conditions, and notices (the “Terms of Use”).

By using the Services, you agree to all of the Terms of Use, which, together with our Privacy Policy, may be updated by us from time to time without prior notice. We recommend you check this page regularly to review any changes.

1. Company Info

We are CPG (Cik Puan Gojes). This website and domain name are owned and operated by CPG Holding Sdn. Bhd. (Company Registration No. 1049436-H) having our business address at LOT 9.1 & 9.2, Kompleks Perniagaan Utama, Jalan Sultanah Sambungan, 05000 Alor Setar, Kedah, trading as www.cikpuangojes.com.

2. Registration

To access certain services or features on our site, you may be required to register an account. You must provide accurate, complete, and up-to-date information. Please notify us immediately if you believe your account has been compromised. For more details on how we use and protect your personal data, please refer to our Privacy Policy.

3. Terms of Sale

When you place an order, you are offering to purchase a product subject to the following terms:

• All orders are subject to availability and confirmation of the order price.
• Dispatch times may vary depending on product availability. We are not responsible for delays caused by courier services or events beyond our control.
• Please refer to our Shipping & Returns page for full details on delivery and return processes..

4. Your Consent

By using cikpuangojes.com, creating an account, or purchasing from us, you consent to our collection and use of your personal information as outlined in our Privacy Policy.

We may collect your details such as name, contact information, address, payment method, and browsing activity to process your orders, improve your shopping experience, and provide relevant updates.

We do not sell your personal information to third parties. Your details may be shared only with trusted service providers (e.g., payment processors, courier companies) for order fulfilment and service improvement.

You can update your details, opt out of marketing emails, or request account deletion at any time by contacting us.

By continuing to use our site, you agree to this policy.

5. Product Information

At CPG, we are committed to providing our customers with high-quality cosmetics, skincare, and clothing products. We strive to ensure that all product descriptions, images, and details displayed on cikpuangojes.com are as accurate and up to date as possible.

However, please note the following:

1. Color Representation

• We make every effort to accurately display the colors of our products.
• Actual colors may vary slightly depending on your device screen settings, lighting during photography, and viewing conditions.
• Differences in brightness, contrast, and color calibration of your screen can affect how the product color appears.

2. Product Variations

• For specially formulated items, slight variations in color tone, texture, pattern, or packaging design may occur.
• These variations are normal and do not affect the quality, safety, or performance of the product.

3. Cosmetics & Skincare Results

• Individual results may vary depending on skin type, skin condition, and application method.
• We encourage customers to read the ingredient list carefully before purchase to avoid allergic reactions.
• If you have sensitive skin or a history of skin allergies, we recommend conducting a patch test before full application.

4. Clothing & Size Information

• All clothing measurements provided are approximate and taken in inches/centimeters.
• There may be a tolerance of ±1–2 cm due to manual measurement.
• Please refer to the size chart for guidance before placing your order.

5. Product Packaging

• Product packaging may change from time to time due to manufacturer updates or seasonal design changes.
• These changes will not affect the actual product quality or quantity.

By purchasing from cikpuangojes.com, you acknowledge that slight differences between product images and actual items may occur and that such variations do not constitute defects.

6. Payment Policy

We accept Malaysian Ringgit (RM) for all transactions.

• Payment methods: ATM cash deposit, online banking transfer, Visa/Mastercard debit and credit cards.
• We do not accept cheques.
• For international orders, your bank will convert the amount to RM based on the current exchange rate.
• Proof of payment may be required for manual transfers before processing your order.
• Keep your transaction receipt until your order has been delivered successfully.
• Any applicable taxes, duties, or customs charges are the responsibility of the customer.

7. Return & Cancelation Policy

We do not accept returns or exchanges unless the wrong item has been sent to you.

• If you receive the wrong product, please notify us within 3 days of receiving your order via WhatsApp at 6014-566 6649.
• The item must be unused, unopened, and in its original packaging.
  Once we receive and verify the returned item, we will send the correct product to you at no additional cost.
• Refunds are not provided unless the product is out of stock and cannot be replaced.

8. Site Contents & Copyrights

Unless otherwise noted, all materials on this site — including images, designs, icons, photographs, videos, written content, and other materials — are copyrights, trademarks, trade dress, and/or other intellectual property owned, controlled, or licensed by CPG Holding Sdn. Bhd.

9. Comments & Feedback

All comments and feedback submitted to CPG Holding Sdn. Bhd. should be directed to contact@cikpuangojes.com.

Users agree that any comment submitted to https://cikpuangojes.com will not violate the rights of any third party, including copyright, trademark, privacy, or other personal/proprietary rights. Users also agree not to submit unlawful, abusive, or obscene content. You are solely responsible for the content of your comments.

10. Newsletter

At CPG, we love keeping our customers updated with the latest product launches, beauty tips, promotions, and exclusive deals. By creating an account, subscribing, or making a purchase through cikpuangojes.com, you agree that we may send you our email newsletter and other promotional messages from time to time.

Frequency of Emails
We respect your inbox and aim to send only relevant and valuable updates, not spam.

Personalised Content
Our newsletters may be tailored based on your purchase history, browsing behaviour, or stated preferences to ensure you receive information that matters to you.

Opt-Out Anytime
You can unsubscribe at any time by clicking the “Unsubscribe” link in the email or contacting our customer service team. Once unsubscribed, you will no longer receive promotional messages but may still receive transactional emails (e.g., order confirmation, shipping updates).

11. Indemnification

By using cikpuangojes.com, you agree to defend, indemnify, and hold harmless CPG Holding Sdn. Bhd., its directors, employees, partners, and affiliates from and against any and all claims, damages, liabilities, losses, expenses, or costs (including legal fees) that:

• Arise from your misuse of our website, products, or services
• Result from your violation of these Terms & Conditions
• Relate to your infringement of any third-party rights, including intellectual property, privacy, or contractual rights

This protection extends to any issues caused by actions taken under your account, whether performed by you or by someone else using your account access.

12. Links to Other Sites

cikpuangojes.com may contain links to third-party websites for your convenience — for example, payment gateways, courier tracking systems, or beauty resources.

• These external websites are not owned or controlled by CPG Holding Sdn. Bhd.
• We are not responsible for their content, privacy practices, accuracy, safety, or availability.
• Accessing such third-party sites is entirely at your own risk, and any issues arising from your use of them are beyond our responsibility.

We encourage you to read the terms and privacy policies of any linked site before engaging with them.

13. Inaccuracy Information

At CPG, we work hard to ensure that all product descriptions, prices, and availability details on cikpuangojes.com are accurate and up-to-date. However, errors may occasionally occur due to:

• Typographical mistakes
• Inaccurate pricing or promotional information
• Unavailable or discontinued products
• Delays in updating product data

We reserve the right to:

• Correct any errors or omissions without prior notice
• Change or update information at any time
• Cancel orders if a product has been listed at an incorrect price or with incorrect details

If an order is affected by such an error, we will contact you to explain the situation and offer the option to proceed with the correct details or cancel the order for a full refund.

14. Termination

This agreement remains in effect until terminated by either you or CPG Holding Sdn. Bhd.

Your Right to Terminate
You may stop using our website and close your account at any time.

Our Right to Terminate
We reserve the right to suspend or terminate your account, deny access to our website, or cancel orders without notice if you:

• Violate these Terms & Conditions
• Engage in fraudulent, abusive, or harmful activity
• Attempt to interfere with our website security or operations

Upon termination, your right to use the website immediately ceases. Any outstanding obligations or liabilities you have towards CPG will remain enforceable even after termination.